Washer-Wise specialises in repairing domestic washing machines and is equipped to handle nearly any make. To provide great value for money, the company employs a £35 diagnostic charge. This approach allows customers to assess the feasibility of a repair without incurring a large call-out fee. Typically, during the first visit, Washer-Wise can diagnose the fault, enabling the customer to understand what needs to be done and the associated repair cost. At this stage, customers have three options:

Repair as Quoted: If the customer opts for the repair, the £35 diagnostic charge is deducted from the total repair cost. This option ensures that the initial diagnostic fee contributes towards the final repair expense.

Replacement Appliance: In some instances, the diagnostic charge can be deducted from the installation costs of a replacement appliance, if one is provided. This makes the transition to a new appliance more cost-effective.

No Action Taken: If the customer decides against repair or replacement, the only cost incurred is the £35 diagnostic charge. This fee includes a written quote detailing the necessary actions to repair the appliance. While this option is less common, as most customers seeking diagnostics are inclined towards repair or replacement, it can be useful in certain situations. For example, if house or other insurance policies require verification of faults before authorizing payments for repairs, this detailed diagnostic can serve that purpose. Furthermore, the charge can potentially be reclaimed against the cost of repair at a later date, should the customer decide to proceed with the repair.